Our mission here at AsCleanedOnTV.com is to provide you with quality Orange Glo products and other popular "as seen on tv" cleaning products and to also provide you with the very best in Customer Care and Service.

Rest assured that the products we carry on our site are of the highest quality. We want you to feel confident that the products we sell on our site are the same ones you've come to know and love. We ourselves have come to appreciate them as we actually use many of them.

We also want you to know that you are special to us. Without you, there would be no us. Our number one concern is Customer Satisfaction. Please feel free to contact us with any questions, concerns or comments you may have. We are here for you.

Below you will find information and answers to virtually any question you may have regarding your order, our products and more. If you don't find the answer you're looking for, please feel free to contact us.

 Orange Glo Products Cleaning Tips & FAQs - Hey, gotta cleaning question? Wanna know what works best on a particular stain? Should you go with the Orange Clean, the Oxi Clean or maybe something else? Visit here to find out what cleans what.

 Product Reviews - Click here to find out how well the Oxi Clean, ZAP and other products we tested stood their ground.

 FAQs - Visit our Frequently Asked Questions page where you'll find the answers you want to the most common questions our customers ask.

 Shipping Information - Click here for answers to your shipping questions.
 Track Your Order - Want to track your order? Click here to find out how.
 Return Policy - Please take the time to review our policy for returning an item.
 About Us - Just who are we anyway? Click to find out.
 Privacy Statement - Your personal information is protected. Please take the time to review our privacy policy.
 Legal - Legal notice and disclaimer.
 Contact Information - Click here to ask us your questions, give us comments and feedback and to get our mailing address.

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RETURN POLICY

IMPORTANT NOTE:

Our return policy and/or guarantee for the products we sell are NOT the same as the return policy and/or guarantees that are advertised on television for the same products.

All products we sell are covered by a 30 Day Money Back Guarantee. You must inform us via e-mail if you request a refund or intend to return any merchandise. Once you inform us we will issue you an RMA (Return Merchandise Authorization) and inform you of where to mail the return to. Failing to inform us of your intentions will indefinitely delay your refund and/or request for a replacement product. No refunds will be issued without and RMA.

The following terms and conditions apply to all products:

DRY AND LIQUID GOODS

No returns will be accepted for used portions of dry or liquid products. For example, if you order a 32 oz bottle of Orange Clean and a 1lb Jar of Oxi Clean and then decide to return them after opening them and using them, we will not accept your return nor will we refund your money. This is non-negotiable. If upon receipt of any dry or liquid product you decide you no longer want the product, then you may return the unopened and unused product within the 30 day guarantee period. No collect or COD shipments will be accepted. Upon receipt of the product at our warehouse, we will refund your money. We ask that all returns be shipped to us via UPS prepaid. We ask this for your safety and in order so that your return can be tracked

HARD GOODS

For hard good products such as the Miracle Mop, your merchandise must be returned within 30 days of your receipt, and must be in like-new condition. No collect or COD shipments will be accepted. We will ship a replacement product or refund your money, whichever you prefer. We ask that all returns be shipped to us via UPS prepaid. We ask this for your safety and in order so that your return can be tracked.

SPECIFIC REQUIREMENTS

All items must be returned in their original packaging. You must include with the return all manuals, accessories, and parts to obtain a full refund. Replacement cost of any missing items will be deducted from your credit. Our 30 day return policy starts from the day your product is received. If the product is not postmarked within the 30 days of the Guarantee period, we will be unable to issue any credit or refund. NO exceptions. If you have a problem after the 30 day guarantee period, please contact the manufacturer of the product for further assistance.

EXCEPTIONS

All returns for defective merchandise or incorrectly shipped items are returnable to our warehouse at our expense.

CREDITS/REFUNDS TO YOUR CREDIT CARD

When requesting a refund, be sure to e-mail us your full name, your order number, your phone number, your e-mail address and the reason for the return. Also, be sure to indicate whether you'd like a replacement product or a credit card refund.

All credit card credits/refunds will be issued immediately upon receipt of the returned item(s). All refunds/credits to a credit card will be for the full purchase price of the product(s) less shipping and handling unless otherwise instructed. Credits/Refunds to a credit card account should appear on your credit card statement within 7 business days.

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